F.A.Q
BROWSING
Q. The item I want is out of stock. What do I do?
We try to have a stock level that will keep up with
demand but some popular items may sell out fast.
So our products are only available while stocks last.
Q. When can I expect new products to be listed on
your website?
We are constantly updating our product range, so
please check back often and keep an eye out for
new arrivals.
Q. How can I provide feedback about a product?
We love hearing from our happy customers and
sharing the positive feedback with our team.
To help spread the word, you can leave a review
on our Product Review page.
Sharing your experience will help other shoppers
decide whether a style, color or service is right
for them.
Q. Is there somewhere I can go to view the
product before purchasing?
Unfortunately, we do not have a physical store at
the present and for safety reasons we cannot
allow customers in the warehouse. If you have
any product inquiries, please do not hesitate to
contact us.
Q. Where are your products made?
Currently, our products are manufactured overseas.
unless specifically stated otherwise. We do have
plans in the not too distant future to offer locally made
and customizable products so watch this space.
PRICING
Q. Are your prices in Australian Dollars (AUD)?
Yes, all pricing is in Australian Dollars.
Q. Do your prices include GST and other taxes?
Yes, our prices include GST for all domestic
Australian orders. All international orders, please
be aware that you are responsible for your own
custom duties and taxes. Customs charges and
duties are the responsibility of the Customer and
will not be refunded by REDHENCHMAN.
ORDERING
Q. I need some help with my order. Who can I
contact?
Please contact our Customer Service team, we’re
more than happy to assist you with whatever we can.
Q. How do I change my order after purchasing?
We usually process and pack your order as fast as
possible. Your order can only be changed as long as
your order has not been shipped. To change your
order, please contact us as soon as possible.
Q. How do I know it is safe to shop with you?
We value your privacy above all else and work hard
to ensure that your details are secured and never
released to any other party. If you like to learn more
please see our Privacy Statement.
PAYMENTS
Q. What payment types do you accept?
- Credit Cards
- Paypal
- Vouchers / Store Credit
Q. Is it safe to use my credit card on your site?
We strive to ensure that every credit card transaction
occurs within a secure environment. Our payment
system has a 264-bit SSL security encryption
certification. You can see the transaction is secure if
you see a key lock on your web browser. We do not
hold your credit card information after your order is
complete, as it is submitted directly to our banks.
Rest assure that your credit card and bank account
information is secure every time you make an order.
Q. My credit card details are not being accepted.
What's wrong?
Please check that:
There are no spaces in your credit card number.Your delivery address is the same as the address
linked to your credit card.
Your name appears exactly the same as on the card.
If you are still experiencing difficulties, please check
with your bank or financial institution. If problems
continue, please contact us.
Q. What is PayPal?
PayPal is a payment method for online purchases
that allows users to send and receive money online.
It offers a fast, safe and easy method of payment
without disclosing your credit card or other financial
information to the merchant.
Q. How do I sign up for PayPal?
Please visit Paypal and from there you can create a
PayPal account.
Q. Who do I contact if I have a problem with my
PayPal account?
Unfortunately, we cannot assist with PayPal account
problems. If you have any issues with your PayPal
account, please contact PayPal Customer Support.
Q.When will my payment be deducted from my
PayPal account?
When placing an order, payment will usually be
deducted from your PayPal account immediately.
VOUCHERS & STORE CREDIT
Q. How do I use my voucher?
You can redeem your voucher code during the
checkout session.
Q. I'm having trouble applying a voucher to my
purchase. What can I do?
Terms & Conditions listed on your voucher.
This may include:
- Minimum spend amount
- Expiry date
- Product or sale exclusions
Voucher codes are case sensitive so please enter
the exact code at checkout. If you're still having
troubles, please contact us.
Q. How does store credit work?
When returning an item, you can opt for store credit.
This credit will be available online in your account
to apply to your next purchase.
DELIVERY
Q. How long does delivery take?
For all domestic orders:
By regular post, the estimated delivery time is(2-6 business days).
By express post, the estimated delivery time is
(Next business day).
For all international orders:
By economy air, the estimated delivery time is(6-8 business days).
By express service, the estimated delivery time is
(4 business days).
Australian Post is our main service provider,
for more information please visit
www.auspost.com.au
Q. How much does delivery cost?
We do offer FREE shipping in a padded bag for
all domestic orders and free shipping for
all international orders over $120 AUD
(excluding special delivery services).
Q. How can I track my order?
Once your order is shipped, you will receive an
email containing a tracking ID number and link.
Be sure to check your junk/ spam folder in case
it lands in there!
Q. How do I change my delivery address after
my order has been placed?
We try to process and pack your order as fast as
possible. If the order is not marked as shipped, we
can amend the address on our end, so please
contact us as soon as possible. If the order has
shipped and is with Australia Post, please sign up
to the MyPost tool and redirect your parcel. If the
order has shipped with any other courier, contact
us and we'll try our best to make the change for
you as well.
Q. Do you ship internationally?
Yes we do.
Q. Will I have to sign for my delivery?
Deliveries must be signed for upon arrival.
However, you may choose to have the parcel
left unattended at your delivery address or sent
to your local post office for you to collect later.
Depending on the delivery company, you may
receive a note advising how to arrange re-delivery.
for you to collect later. Depending on the delivery
company, you may receive a note advising how
to arrange re-delivery.
Q. What if I am not home when my order arrives?
It will either be left unattended at your address
(only if you have requested this) or the delivery
driver will leave a note for you to collect your
parcel at your local post office. Parcels are kept at
the post office usually for five days you will receive
another note to remind you to pick it up. It will then
be kept at the post office for five more days. If the
parcel has not been collected by then, it will be
returned to us.
Q. Do you deliver to PO Boxes, military addresses
or Parcel Lockers?
Yes we do.
Q. Can my order be delivered to a depot?
Yes, your package can be delivered to a depot.
Please enter the depot address along with your
name at checkout.
RETURNS
Q. How do I return an item?
For domestic customers, please mail your returns to:
Reply Paid 88750
REDHENCHMAN Haberdashery
PO BOX 1003 - GREEN VALLEY - 2168
NEW SOUTH WALES (NSW) - AUSTRALIA
For international customers, please use the return
address as above but please leave out the
reply paid section.
Q. How do I package my return?
You can use the satchel/box your order arrived in.If you have thrown this out, you can purchase a
blank satchel or use a small box.
Please ensure any existing labels are completely
removed, or covered if re-using the same satchel.
Please include any and all original packaging.
Q. Have you received my return?
Domestic returns will usually take 2-10 business
days to reach us. Once received, your request will
be processed within 2-5 business days. For refunds,
please note that your financial institution may need
3-5 days to clear the funds back into your account.
Q. What is REDHENCHMAN returns policy?
We offer FREE returns for 90 days.We have 3 rules of returns, item(s) must be returned:
Within 90 days of purchase;Unworn and unused
with the original tags if any still attached. Items sealed
for hygiene reasons can only be returned if the seal is
still intact; and In the original packaging which must be
in the original condition. You don't need the clear plastic
packaging.
Q. What if the item is faulty?
We do aim to provide our customers with products of
the highest standard and quality. If you have received
any item with a defect, please contact us immediately
so we can guide you through the returns process and
help resolve the problem as swiftly as possible. Please
note that we'll need a photo or two showing the
defect/fault, which will speed up the returns process
for you.
Q. What if I don't have the original packaging?
If you are missing your delivery box or satchel, please
use a similar sized box or plastic delivery satchel.
Please keep in mind that you are responsible for safely
packing your return so we receive the items in their
original condition. Original packaging does not refer to
the clear plastic packaging
(with the exception of hygiene-related items).
Q. Can I return sale items?
Yes, you can return sale items unless the product is
marked as "Final sale" (subject to the Australian
Consumer Law). We will always let you know if
a particular sale or promotion excludes returns on
the product page.
Q. Can I return items with hygiene seals?
Items sealed for hygiene reasons can only be returned
if the seal is intact (unless deemed faulty). So make
sure you love your purchase before you tear into it!
Q. What if the item I received is not what I ordered?
Please contact us so we can arrange for the correct
item to be delivered to you asap.
REFUNDS
Q. When will I receive my refund?
Returns take from 2-10 business days to reach us.
Once received, your request will be processed within
2-5 business days. For refunds, please note that your
financial institution may need 3-5 days to clear the funds
back into your account.
Don't forget we do send you emails along the way so
please keep an eye out on your inbox
(including your junk/ spam folder).
Q. How will I be refunded?
You will be refunded the same way you paid.
With Credit card or PayPal, Your refund will be credited
into the same account your payment came from.
EXCHANGES
Q. How do I exchange an item?
Once you initiate your return, please contact us and let
us know about the exchange. If stock is available we
will then put the to be exchange item on hold for 14
days while you get your item back to us.
To return your product, please mail your product to:
Reply Paid 88750
REDHENCHMAN Haberdashery
PO BOX 1003 - GREEN VALLEY - 2168
NEW SOUTH WALES (NSW) - AUSTRALIA
Q. What is your ABN?
Our ABN is - 32366836176