SHIPPING & RETURNS
DOMESTIC SHIPPING (Unlimited items)
- FREE standard shipping for all orders of $40 or more (Australian orders). (Delivery estimate is 2-5 business days). (excluding special delivery services).
- FREE Express Post for all orders of $150 or more (Australian orders). (Delivery estimate is 1-2 business days).
- $5 Fixed standard shipping for all orders under $40 (Australian orders). (Delivery estimate is 2-5 business days). (excluding special delivery services).
- Express Post, fixed rate of $12.95 AUD. (Delivery estimate is 1-2 business days).
INTERNATIONAL SHIPPING (Unlimited items)
- FREE worldwide shipping, for all orders over $120 AUD. (excluding special delivery services)
- North America, Standard Economy Air $19.95 AUD (Delivery estimate is 10+ business days). Express Parcel $34.95 AUD (Delivery estimate is 4+ business days)
- Rest Of World, Standard Economy Air $19.95 AUD (Delivery estimate is 10+ business days). Express Parcel $34.95 AUD (Delivery estimate is 4+ business days)
Australian Post is our main service provider, for more information please visit www.auspost.com.au
F.A.Q
DELIVERY
Q.How long does delivery take?
For all domestic orders:
- By regular post, the estimated delivery time is (2-6 business days)
- By express post, the estimated delivery time is (Next business day)
For all international orders:
- By economy air, the estimated delivery time is (6-8 business days)
- By express service, the estimated delivery time is (4 business days)
Q.How can I track my order?
Once your order is shipped, you will receive an email containing a tracking ID number and link. Be sure to check your junk/ spam folder in case it lands in there.
Q.How do I change my delivery address after my order has been placed?
We try to process and pack your order as fast as possible. If the order is not marked
as shipped, we can amend the address on our end, so please contact us as soon as
possible. If the order has shipped and is with Australia Post, please sign up to the
MyPost tool and redirect your parcel. If the order has shipped with any other courier,
contact us and we'll try our best to make the change for you as well.
Q.Will I have to sign for my delivery?
Deliveries sometimes must be signed for upon arrival. However, you may choose to
have the parcel left unattended at your delivery address or sent to your local post
office for you to collect later. Depending on the delivery company, you may receive a
note advising how to arrange re-delivery. for you to collect later. Depending on the delivery company, you may receive a
note advising how to arrange re-delivery.
Q.What if I am not home when my order arrives?
It will either be left unattended at your address (only if you have requested this) or the
delivery driver will leave a note for you to collect your parcel at your local post office.
Parcels are kept at the post office usually for five days –you will receive another note to remind you to pick it up. It will then be kept at the post
office for five more days. If the parcel has not been collected by then, it will be returned
to us.
Q.Do you deliver to PO Boxes, military addresses or Parcel Lockers?
Yes, we do.
Q. Can my order be delivered to a depot?
Yes, your package can be delivered to a depot. Please enter the depot address along
with your name at checkout.
RETURNS
Q.How do I return an item?
For domestic customers, please mail your returns to:
REDHENCHMAN Haberdashery
188 Wilson Road - GREEN VALLEY - 2168
NEW SOUTH WALES (NSW) - AUSTRALIA
For international customers, please use the return address as above.
Q.How do I package my return?
You can use the satchel/box your order arrived in. If you have thrown this out, you can
purchase a blank satchel or use a small box. Please ensure any existing labels are
completely removed, or covered if reusing the same satchel. Please include any and
all original packaging.
Q. Have you received my return?
Domestic returns will usually take 2-10 business days to reach us. Once received, your request will be processed within 2-5 business days. For refunds, please note that your financial institution may need 3-5 days to clear the funds back into your account.
Q.What is REDHENCHMAN returns policy?
We offer a no questions asked returns for 90 days
We have 3 rules of returns, item(s) must be returned:
- Within 90 days of purchase;
- Unworn and unused with the original tags if any still attached and
- In the original packaging which must be in the original condition.
You don't need the clear plastic packaging.
Q.What if the item is faulty?
We do aim to provide our customers with products of the highest standard and quality.
If you have received any item with a defect, please contact us immediately so we can
guide you through the returns process and help resolve the problem as swiftly as
possible. Please note that we'll need a photo or two showing the defect/fault, which will
speed up the returns process for you.
Q.What if I don't have the original packaging?
If you are missing your delivery box or satchel, please use a similar sized box or plastic
delivery satchel. Please keep in mind that you are responsible for safely packing your
return so we receive the items in their original condition. Original packaging does not
refer to the clear plastic packaging (with the exception of hygiene-related items).
Q.Can I return sale items?
Yes, you can return sale items unless the product is marked as "Final sale" (subject to
the Australian Consumer Law). We will always let you know if a particular sale or
promotion excludes returns on the product page.
Q.What if the item I received is not what I ordered?
Please contact us so we can arrange for the correct item to be delivered to you.
REFUNDS
Q.When will I receive my refund?
Returns take from 2-10 business days to reach us. Once received, your
request will be processed within 2-5 business days. For refunds, please note that
your financial institution may need 3-5 days to clear the funds back into your account.
Don't forget we do send you emails along the way so please keep an eye out on your
inbox (including your junk/ spam folder).
Q.How will I be refunded?
You will be refunded the same way you paid. With Credit card or PayPal, Your refund
will be credited into the same account your payment came from.
EXCHANGES
Q. How do I exchange an item?
Once you initiate your return, please contact us and let us know about the exchange.
If stock is available we will then put the to be exchange item on hold for 14 days while you get your item back to us.
To return your product (FREE), please mail your product to:
Reply Paid 88750
REDHENCHMAN Haberdashery
PO BOX 1003 - GREEN VALLEY - 2168
NEW SOUTH WALES (NSW) - AUSTRALIA